Shipping Policy – Beekarts
Welcome to Beekarts. This Shipping Policy explains how orders placed on www.beekarts.com are processed, dispatched, delivered, and tracked. Beekarts operates as an ecommerce marketplace connecting customers with independent sellers.
By placing an order on Beekarts, you agree to the terms outlined below.
1. Order Processing
• Orders are processed after successful payment confirmation or confirmation of a Cash on Delivery (COD) order, where available.
• Sellers are responsible for preparing, packing, and dispatching products within the applicable processing time.
• Order processing generally takes 1–3 business days, unless a different timeline is mentioned on the product page.
• Orders placed on Sundays or public holidays may be processed on the next business day.
• Processing times may vary depending on product availability, seller location, customisation requirements, and product category.
2. Shipping and Delivery Time
Estimated delivery timelines within India are as follows:
Delivery Location Estimated Delivery Time
Local or nearby locations 2–4 business days
Major cities 3–7 business days
Other serviceable locations 5–10 business days
Remote areas 7–15 business days
These timelines are estimates and may vary depending on the seller, courier partner, destination, weather, public holidays, and other operational circumstances.
The applicable delivery estimate displayed at checkout or communicated for an order will take precedence where it differs from these general estimates.
3. Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before the customer confirms the order.
• Shipping may be free for eligible products, sellers, promotional offers, or minimum order values.
• Shipping charges may vary according to product weight, dimensions, destination, delivery method, and seller arrangements.
• Any applicable shipping fees will be communicated before order confirmation.
4. Multi-Vendor Orders
Beekarts hosts products from multiple independent sellers. If an order contains products from different sellers, the items may be shipped separately.
As a result:
• Products may arrive in separate packages.
• Delivery dates may differ between packages.
• Separate tracking details may be provided for each shipment, where available.
5. Order Tracking
Once an order is dispatched, customers may receive tracking details through their registered email address, mobile number, or Beekarts account, depending on the available system and courier service.
Customers can use the tracking information provided to monitor shipment progress. Tracking updates may take some time to appear after dispatch.
6. Delivery Attempts and Incorrect Addresses
Customers must provide a complete and accurate delivery address, contact number, and other information required for successful delivery.
• Courier partners may make delivery attempts in accordance with their procedures.
• If delivery fails because the customer is unavailable, the address is incorrect, or the customer refuses the shipment, the courier may return the package to the seller.
• Additional delivery attempts, re-shipping charges, or refunds will be handled in accordance with the applicable order, return, and refund terms.
• Customers should contact Beekarts support promptly if they identify an error in their shipping address.
Address changes after dispatch cannot be guaranteed.
7. Delayed, Lost, or Undelivered Shipments
Although Beekarts and its sellers make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, severe weather, strikes, public holidays, regulatory checks, or other circumstances beyond reasonable control.
If an order is delayed, appears lost, or has not been delivered within the expected timeframe, customers should contact Beekarts customer support with their order number.
Beekarts will coordinate with the relevant seller or courier partner to investigate the issue and provide an appropriate resolution under the applicable policies and law.
8. Damaged or Tampered Packages
Customers are encouraged to inspect the outer packaging at delivery.
If a package appears visibly damaged, opened, or tampered with, customers should:
• Photograph or record the condition of the package, where possible.
• Report the issue to Beekarts customer support as soon as possible.
• Retain the packaging, invoice, and product until the complaint is resolved.
For missing, damaged, defective, or incorrect products, customers should follow the applicable Return and Refund Policy and report the issue within the specified reporting period.
9. Cash on Delivery (COD)
Cash on Delivery may be available only for eligible products, sellers, locations, and orders.
• COD availability will be displayed during checkout where supported.
• Customers must pay the applicable amount to the authorised delivery representative at delivery.
• Beekarts or its sellers may restrict COD for certain products, locations, or order histories, subject to applicable law.
• Refused or repeatedly undelivered COD orders may affect future COD eligibility where permitted by applicable law and platform policy.
10. International Shipping
International shipping is available only where expressly offered on the relevant product page or checkout.
Where international delivery is supported, customers are responsible for reviewing any applicable customs duties, import taxes, clearance charges, and destination-country requirements disclosed for the order. Responsibility for such charges will be determined by the checkout terms and applicable law.
Certain products may be restricted from international shipment because of customs, export, import, or courier requirements.
11. Cancellation and Shipping
Customers may request cancellation before an order is dispatched, subject to the applicable Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible. Customers may instead need to follow the applicable return or refund procedure.
Any shipping charges, reverse-shipping charges, or refund deductions will be handled in accordance with the published policies and applicable consumer protection law.
12. Seller Responsibilities
Sellers on Beekarts are responsible for:
• Packing products securely and appropriately.
• Providing accurate product and dispatch information.
• Dispatching orders within the stated processing period.
• Complying with applicable packaging, labelling, and shipping requirements.
• Providing shipment information and cooperating with delivery-related investigations.
Beekarts may assist customers in coordinating with sellers and logistics partners to resolve shipping concerns.
13. Force Majeure
Beekarts and its sellers will not be held responsible for delays caused by circumstances beyond reasonable control, including natural disasters, epidemics, transport disruptions, government restrictions, or other exceptional events, subject to applicable law.
14. Contact Us
For shipping-related questions, delivery updates, or shipment complaints, please contact Beekarts through the contact details published on our website.
Website: https://www.beekarts.com
Please include your order number and registered contact details when submitting a shipping enquiry.
15. Policy Updates
Beekarts reserves the right to update this Shipping Policy from time to time. Any revised version will be published on this page with the updated effective date. Changes will apply subject to applicable law and any requirements relating to existing orders.
Thank you for shopping with Beekarts.